FAQ

Technical questions

• What happens to unused credits in my subscription plan?
• How long is a Short Form video?
• How long is a "Long form" video?
• What happened to my subscription? Can I cancel it? What are these credits for?
• What are the technical specification for your video outputs?

General

• I've just purchased a music video from Rotor.... what are my rights?
• I have not received my credits for the CDbaby promotion? I've clicked the link but it doesn't work
• How do credits work? How many videos do I get?
• Can I use my Rotor video on television?
• How to I unsubscribe from emails and account notifications?
• I have forgot my password, how do I reset it?

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Audio

• Why won't my song/audio upload?
• What happens to my embedded ISRC code when I use my song to make a Rotor video?
• What type of audio files do you support?
• How long will my video be?
• How do I trim my audio? Can I adjust the length of my song?

Clip Browser

• How do I know which clips and styles are Premium?
• Can I manually adjust or change the duration or length of each clip?
• What type of content can I upload to use in my video?
• What type of image files do you support?
• What type of video files do you support?

Downloading

• How do I download my Rotor video on my phone?
• How long does it take for a video to render?
• What can I do with my video once I’ve downloaded it?
• Do I have to wait for my video to download?
• How many video previews can I make?

Payments

• Did you recently increase your prices? Why are my videos more expensive?
• Do you offer a free trial?
• Why was my credit or debit card declined?
• Refunds
• How much does it cost? Can you explain the price?
• Why should I purchase my video?

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Style

• How do I make an artwork video?
• What if I don’t want to add a style to my video?

Text Overlays

• Can I add text overlays after purchasing my video?
• Can I make a Lyric Video?